EFFICIENTLY MANAGE CLIENTCOMMUNICATION


REPORT ON DEPARTMENTS OF ISSUE


COST ASSESMENT


SERVICE TICKETING AND JOB TRACKING SOLUTION?


WHAT IS TICK-IT?

CREATE A PAPERLESS WORK ENVIRONMENT

Built on the DREAMER platform, TICK-IT allows for the management of a ticketing queue. It is perfect for any industry, big or small, that needs to manage incoming support, sales emails, or any job card process.

THE PROBLEM

Paper and manual processes are painful.

Offices reliant on paper and manual processes result in a lot of time-consuming admin. If you work with forms, spreadsheets, or out of date software and apps then you know how frustrating these issues are. Paper documents are slow to share, hard to customise, easily damaged and lost, lead to inefficient time management, increased cost to company and the need for storage.



  • Time
    Consuming

  • Slow
    to Share

  • Lost
    or Damaged Forms

  • Storage
    & Access

BUSINESSES ON GOING PAPERLESS

  • believe
    that reducing paper
    would save
    them money.

  • agree that
    reducing the
    amount of
    paper in daily
    operation is
    important.

  • say that
    reducing paper
    would enable
    better
    constituent
    service.

  • Employees
    waste an
    average of 6
    weeks per
    year
    searching for
    documents.

THE SOLUTION

TICK-IT resolves these issues.

Revolutionise your business by switching from complicated paper
forms and processes to simple, online versions.


  • Collect

    Your team fills
    them out on
    their mobile devices.

  • Share

    Send PDF's of your
    completed forms via email
    or route them
    from device to device.

  • Learn

    Data from your forms can
    be exported for analysis or
    transferred to your own
    systems via our open API.

BENEFITS OF GOING PAPERLESS

  • Automation
    of Tasks

  • Better
    Morale

  • It Saves
    Employees Time

  • Integration of
    Related
    Technologies

  • Costs are Cut

  • You Empower
    Field Workers

  • Extraction of
    Important Data
    from Documents

  • More Efficiency
    Through
    Self-Service

  • Generate More
    Resilient
    Communities

  • It's Greener

REVOLUTIONISE THE WAY YOU WORK

THE SOLUTION

    • Data collected electronically
      is much easier to read.

    • Required fields prevent
      users from skipping fields

    • Electronic forms are
      much less susceptible
      to being lost or damaged.

    • TICK-IT automatically
      creates a provate, secure,
      searchable database
      just for you

    • Data is sent back to
      the office right away
      so your business
      keeps moving.

FEATURES

  • Ticket / Call Logs

  • Job Cards

  • Work Sites

  • Cost Management

  • Escalated Alerts

  • History Overview

  • Tracking Number

  • Support Documents

  • Powerful Dashboards

  • Google Maps

TICKET/CALL LOGS

    • Ticket/Call Logs

      The ticketing system automatically collects emails and generates a job card number for easy identification and
      feedback.



JOB CARDS

    • Job Cards

      Tickets are assigned to staff to action. All tasks needed to complete the ticket are linked together to form
      a job card.



WORK SITES

    • Work Sites

      A work site inventory can be created in order for you to automatically assign tasks to locations.



COST MANAGEMENT

    • Cost Management

      Costs can be loaded onto a ticket including material, labour or services.
      These can be assigned as internal feed or billable to the client via the quoting and invoicing modules.



ESCALATED ALERTS

    • Escalated Alerts

      Notification alerts can be set to comply with service level agreement time constraints.



HISTORY OVERVIEW

    • History Overview

      Each ticket generated keeps a running history of what has happened on that ticket from start to end.



TRACKING NUMBER

    • Tracking Number

      When a job card gets created, TICK-IT will automatically send a tracking number to the client via email or SMS.
      The client can then search for the tracking number and see the progess of his job card.



SUPPORTING DOCUMENTS

    • Support Documents

      Support documents enable the company to preload documents, manuals, PDF, pictures etc. for a client.
      This allows the technical staff to have access to all the files on the server at any time.



DASHBOARDS

    • Powerful Dashboards

      TICK-IT job card dashboards indicates where and when technical problems will be solved and control
      over how many jobs were outstanding or resolved in time.



GOOGLE MAPS

    • Integration with Google Maps

      TICK-IT calculates the shortest distance to customers based on the client's address.



ADDITIONAL FEATURES

  • Ticket / Call Logs

  • Job Cards

  • Work Sites

  • Cost Management

  • History Overview

  • Tracking Number

  • Support Documents

  • Powerful Dashboards

CONTACT US


We will contact you!


Our Software Is Safe And Secure

    • Systems use a thawte SSL123 Certificate to offer secure communications by encrypting all data to and from the site.

      thawte checks and verified that the system's registered domain name is secure.

      XSS injection prevention - all Systems use HTML Purify to protect from XSS injections.

      ClamAV Antivirus, completes regular scans as well as scans any files on upload.

CONTACT INFO
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